The same user in multiple Teams / Departments
I am pretty new to Kayako and have read all the threads I could find on the subject , but I have not been able to find if is possible place the same user ( same email , same phone number ) in more...
View ArticleSite stopped working
Hi, I just got the following from my Kayako suport site. The affirmwaresupport.com page isn’t working affirmwaresupport.com is currently unable to handle this request. It's been work fine for ages. I...
View ArticleOnDemand giving "License has expired!"??
Starting a bit over 2 hours ago our ondemand (hosted by kayako) support desk is returning this embarrassing error: License has expired! Expiry: 06 Jun 2016 08:00:00 PM We pay monthly via credit card...
View Article(split) Apple iPad discussion
Anyone buying an iPad needs their head testing, though! Single application use, only apps sold via the App Store can run on it, no physical keyboard / touchpad. Need I go on? If you want a tablet, the...
View ArticleUrgent help please - Emails not going through
Hi, I can see a whole pile of emails that are in OWA however not processing any new emails through Kayako. Not getting errors when processing mail...
View ArticleAPI Response
Hello, I have an issue with the request of tickets through the API. I want to return all the tickets by his last status, to show them in a kind of tickets record. This is a part of the response:...
View ArticleStrange characters throughout my Troubleshooter pages
Hi All, Seems there was an update a few weeks back and since then I am seeing that wherever I use punctuation, particularly in the step titles, they are replaced with a  character. Is there an easy...
View ArticleOpen Source: KD / Mobile
So you have a "new" Kayako, many of us will remain on "classic coke" until whenever but with that said we have other of YOUR products that are dependencies and their maintenance is of a concern such as...
View ArticleTime to login to my.kayako.com
Why does it take so long to login to my.kayako.com? It must be near 10 seconds!
View ArticleUncaught Exception, problems with swsearchindex indexing after upgrade to 4.74.2
Hello, after upgrading to version 4.74.2, I'm experiencing a problem never seen before. When I post a reply to a ticket, in some cases Kayako throws a series of errors regarding I presume the indexing...
View ArticleLine breaks removed from ticket reply
Hello, after upgrade (first to the 4.70.2 but it is still there with 4.74.2), line breaks (carriage returns) are removed from the new ticket reply. For example, with a ticket post like: Hello how are...
View ArticleActive Directory vs normal sign-up users in kayako
Hi there. We installed and configure LDAP AD authentication for users and it works well. But since we did that, the normal sign up users can not login. Although new users can register but when they try...
View ArticleRedirection to specific Tab Panel in View Ticket
I am stuck in kindly help, When I open ticket from staff panel, I have General Tab opens by default and Asset Tab at the end, In asset tab I am adding an asset successfully but I want to redirect from...
View ArticleMySQL locking up with "Waiting for Table Level Lock"
For the last 2 days the MySQL Database has been locking up with queries that have been holding up the processes queue. Waiting queries are reporting "Waiting for Table Level Lock" State in the Client...
View ArticleExport Kayako for import into a new system
Hi. We are about to move from kayako to a new system. I need help and documentation on how to export the database or similar to be able to imort it to the new system. What tables do I need and how...
View ArticleViews not showing assigned tickets
This all the sudden popped up in the error log today and users are not seeing their assigned OPEN tickets regardless of the view they select when clicking "My Tickets" Undefined index: dateline...
View ArticleTicket numbers next to queue now missing.
Our ticket system used to have the tickets in your queue displayed next to the queue name - However I did an update over the weekend and it failed so I had to revert back to the previous build and now...
View ArticleReports
I am looking to create a report that will show me how many tickets my staff changed from "Open" to "Closed" in the "Status" field in any given month. I need it to be grouped by staff member. Can...
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