Hello,
after upgrade (first to the 4.70.2 but it is still there with 4.74.2), line breaks (carriage returns) are removed from the new ticket reply.
For example, with a ticket post like:
Hello
how
are
you?
after sending, the new ticket content becomes: Hello how are you?
Please note that email to customer is sent correctly (he receives the line breaks as provided).
This behaviour does not occur with the new TinyMCE editor, but only with the standard plain-text editor and with the tickets...
Line breaks removed from ticket reply
after upgrade (first to the 4.70.2 but it is still there with 4.74.2), line breaks (carriage returns) are removed from the new ticket reply.
For example, with a ticket post like:
Hello
how
are
you?
after sending, the new ticket content becomes: Hello how are you?
Please note that email to customer is sent correctly (he receives the line breaks as provided).
This behaviour does not occur with the new TinyMCE editor, but only with the standard plain-text editor and with the tickets...
Line breaks removed from ticket reply