Hello,
after upgrading to version 4.74.2, I'm experiencing a problem never seen before. When I post a reply to a ticket, in some cases Kayako throws a series of errors regarding I presume the indexing of the new post.
It seems than particular characters like non-ascii àòùèì are not liked, or other characters, but not always. I'm not been able to find a clear situation in which the error is generated.
Here is the full error message:
Uncaught Exception...
Uncaught Exception, problems with swsearchindex indexing after upgrade to 4.74.2
after upgrading to version 4.74.2, I'm experiencing a problem never seen before. When I post a reply to a ticket, in some cases Kayako throws a series of errors regarding I presume the indexing of the new post.
It seems than particular characters like non-ascii àòùèì are not liked, or other characters, but not always. I'm not been able to find a clear situation in which the error is generated.
Here is the full error message:
Uncaught Exception...
Uncaught Exception, problems with swsearchindex indexing after upgrade to 4.74.2