Unable to retrieve chat update data from server for account..
Hi All, We're getting a error like that ''Unable to retrieve chat update data from server for account 'username'; Error: 'Internal server error. The application or web server may be misconfigured.'"....
View ArticleAutomatic reply
Hi everyone, I am trying to work out how i would add an automatic response to a ticket as soon as its been raised, based on the department of the ticket. for example. A user raises a ticket via the web...
View ArticleTutorials for swift programming
I would like to learn about swift programming. I believe that would be help me in my career and it will be more helpful in developing ios applications. Lot of institutes are providing this course. I...
View ArticleHandling SMTP errors
Occasionally we see SMTP connection errors - either our server or our SMTP provider, who knows. But instead of being handled gracefully we get the big red PHP error screen. Not sure if it retries, or...
View ArticleExpected response code 250 but got code "452", with message "452 4.3.1...
Hi there, our Helpdesk has been working fine until now for no apparent reason, whenever we now want to change a ticket status to "Closed", we get the below error: Uncaught Exception Expected response...
View ArticleTicket Lockout
Hi, I'm an admin in our ticket system. However there is a ticket that when I go to it, it displays the following message. "Insufficient permissions Unfortunately, you do not have the permission to...
View Articleserver error 500 (2016)
[23-Feb-2016 04:53:53 GMT] PHP Fatal error: Call to a member function Get() on a non-object in /home/jungamer/public_html/rp/__swift/models/Settings/class.SWIFT_Settings.php on line 53 [23-Feb-2016...
View ArticleHave to choose cloud backup solution
Hi I have some doubts related to choosing cloud storage. I need to purchase cloud storage to store some private data. If I plan to choose any cloud backup solutions of 1GB, will I get an option for...
View ArticleUncaught Exception: Expected response code 250 but got code "530"
We've gotten a few of these errors on a couple tickets, but not on every ticket. Has anyone seen this, or can anyone offer insight? Exception 26 February 2016 08:52 AM ( 11m 20s )Router:...
View ArticleSurvey Site and IE
Good Morning, I'm troubleshooting a minor issue with the Survey email URL our help desk sends out. I've had quite a few users report that they are unable to reach the survey url in IE. It redirects...
View ArticleReset Quick Filter for Email Parser Log
Hi there, Last time I accessed Admin CP » Email Parser » Parser Log, I entered an email address on the quick filter input text. The filtering never worked as it timed out. Now, when I go back to Parser...
View ArticleEditing ConfirmationMessage
Hello Kayako, I need help editing the confirmation message. After the ticket has been submitted from user panel, I'd like to remove the priority and type from the confirmation message displayed right...
View ArticleWhere can i find customfieldid and statusid which is your "closed status"
Hi, I'm looking to do a coding change and trying to find the customfieldid of one of my custom fields and need to alter the ==3 to the statusid which is your "closed status" Anyone able to help where i...
View ArticleProblems with rest api - ticket post.
Hi all! I have problem with use rest api - Tickets/TicketPost, server response: Not Implemented, Call /Tickets/TicketPost/ListAll instead. Anyone else had a similar problem?
View ArticleKayako sends emails with only "1".
Hi guys, Weird issue here with the Kayako, When replying to emails / sending new mails - our recipient receives just "1" in the body mail. No subject at all, and only the digit 1 in the mail itself....
View ArticleAdding a mandatory field before closing - Self Hosted
Hi there, I'm looking to create one of my fields called 'Dealership' which can be found in the edit tab a mandatory field prior to helpdesk staff closing the case. It is only needed to be selected from...
View ArticleTicket creation/replies shows server IP address instead of client IP address
Hello Guys, I'm using Kayako fusion 4.7. When our clients creates/reply a ticket, the IP address field below ticket shows a server IP address instead of client IP address. Could any one please suggest...
View ArticleChat ID - sharing code
I would like to know how an operator can share the chat code for a live support chat so that a customer can reignite the same conversation at a later date. I understand it is possible, but from my...
View Articlecode 421 4.4.2 Message submission rate for this client has configure the...
Hi guys, wondering if anyone can enlighten me on this error: Expected response code 250 but got code "421", with message "421 4.4.2 Message submission rate for this client has exceeded the configured...
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