Uncaught Exception : Upon replying email
Hi , We are facing an issue while replying to the email. Below are the details. Please suggest me to resolve this issue. AutoExecute Query: AutoExecute Query: INSERT swticketpostlocks (array (...
View ArticleKayako not working with only TLS 1.1 / 1.2
Hello, We routinely go through PCI and recently the server this was on was flagged for correction. Running Ubuntu. However the site will not work properly with the recommended changes and have to be...
View ArticleHyperlink in Kayako Report
Hi, I have a weekly scheduled to be sent to a customer each week. The hyperlinks on the ticket IDs in this report redirect the customer to the staff site as opposed to the user site. Is there any way...
View ArticleIssue opening tickets with multiple pages.
Hello, We are experiencing an issue tickets that have more then one page. Clicking on the ticket ID or the Page 1 link will result in an error 500. If we click on page 2 link the ticket will open, but...
View ArticleHTML at end of Ticket notification emails.
This issue just popped up. We are getting HTML at the end of new ticket notifications - Example below: Staff (Owner): *Nova IT* (was: - NA -) USDA ---- Ticket ID: OWC-557-61947 URL: <Removed for...
View ArticleWebbased checklist system
Hi. I put this post here as I don't know where it would fit. I'm looking for a free webbased app that can help my team when doing software upgrades. The thing is that we are not located at the same...
View ArticleSingle Email Queue causing Critical error GETPROPERTY
Hello! Something went goofy 5 days ago in our support center. Out of nowhere, a single queue just plain refuses to work. I have 9 queues. 5 local ones connected to a local email server, and 4 remote...
View ArticlePurging old data (tickets)
Hello all, Our company is facing an issue with very large kayako db size. Currently we have 200000+ tickets, and it's number growing rapidly, say 1500 per day. I tried to find an advice using email...
View Articleimap connection broken
Hello there..wondering if anyone could assist me. One of our mail servers was taken offline. That server was presviously set as the imap server on kayako. After this change, the helpdesk can't fetch...
View ArticleExporting tickets to CSV or other system
Hi There We have been using Kayako successfully for a while now but with the update to the new version, our heavily customised version will loose its customisations so I need to move to a new tool. We...
View Articlehttp://maleenhancementshop.info/geneticore-boost/
Geneticore Boost has to adapt in order to thrive. I prefer to use a very small number of Geneticore Boost then start moving it up as needed. Try this on for size, "Don't cut off your nose to spite your...
View ArticleChat ID - sharing code
I would like to know how an operator can share the chat code for a live support chat so that a customer can reignite the same conversation at a later date. I understand it is possible, but from my...
View ArticleCanned responses greyed out
Canned responses in kayako desktop are working for an hour or two then grey out after and can't be used until the PC is restarted which is not ideal when in the middle of a chat. Anybody have any ideas...
View ArticleHow to find error details in the system
Hi masters, We use official python SDK(https://github.com/kayako/python-api-library) to post ticket for users. It works perfectly. However, when staff try to reply the ticket, it creates error....
View ArticleKayako running slow and unresponsive
Hello, Kayako has been running very slow for my company the past few weeks and sometimes is unresponsive. I wanted to know if theses errors could be the cause of the problem and what can be done to try...
View ArticleThe same user in multiple Teams / Departments
I am pretty new to Kayako and have read all the threads I could find on the subject , but I have not been able to find if is possible place the same user ( same email , same phone number ) in more...
View ArticleRunning existing site through SSL
I have a self hosted license. I have the chat embeded in a popup pn my site. My main site has an SSL certificate, kayako is on a different server and not running SSL. Can I simply install a certificate...
View ArticleErrors this morning when trying to run reports
Anyone have any help on what this error is and how to resolve? Could not connect. Unable to connect to MySQL 127.0.0.1 with User ID reporting and password entered. Unable to connect to MySQL 127.0.0.1...
View ArticleDifferent logos for each department?
Hello - I would like to add different logos for each department, as each department corresponds to a specific product, with it's own entity. When a user wants to create a ticket for department A, they...
View ArticleReport on SLA Plan of Resolved Tickets
Is there a way to report on which SLA plan was originally on a Resolved Ticket? Each month I need to report on all my logged tickets, their associated SLA plan and then their response due date and...
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