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API Response

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Hello,

I have an issue with the request of tickets through the API. I want to return all the tickets by his last status, to show them in a kind of tickets record.
This is a part of the response:
<title>403 Forbidden</title>
</head><body>
<h1>Forbidden</h1>
<p>You don't have permission to access /support/api/index.php
on this server.</p>
The full response can see it from the attached file.
Please this is urgent request.
I'll wait for you comments.
Thank you very much.

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