ErrorLog: AutoExecute Query: INSERT swticketemails...Duplicate entry...for...
We recently converted from Support Suite to Resolve. We were seeing intermittent errors in the ErrorLog as shown below. The issue turned out to be caused by a trailing "blank" at the end of the...
View ArticleKayako JIRA integration
We are currently hosting our own Fusion. My question is will Kayakos API to integrate JIRA with Kayako work if you are running the whole Atlassian Suite? And will it work with the hosted cloud version...
View ArticleTicket Survey Template Customization
Hi Team, This is my first visit to Kayako portal. I am here in Kayako on some requirement on TicketSurvey Template. Requirement: When I close a ticket, I need to take survey from the client on his...
View ArticleHow to check Database table names and linked or joint table name
Hi, How to check our tables name, also linking between table names with others. Suppose, we have two table like ("swuserorganizations", "swcustomfield"). Now I figure out the linking table name between...
View ArticleVirus/Hijacker in Attachments
A few years ago we started having problems with Kayako where all the Index.php files kept getting re-written to include JS scripts that redirected the User to another site. We managed to prevent the...
View ArticleIs it possible to change the colors of the ticket based on some external cron?
Hello All, I want to know that is it possible that i could change the color of the ticket based on some external cron value. Please let me know. Best Regards Priyanka
View ArticleKayako Download customers: Elasticsearch
Hi folks, We are evaluating using Elasticsearch to power search in Kayako. Elasticsearch is "a flexible and powerful open source, distributed, real-time search and analytics engine." If you've used a...
View ArticleThere was a problem retrieving the XML data from server...
Running 3.70.02 Getting a "There was a problem retrieving the XML data from server" error when clicking on the history tab for some of our users but not all. Puzzled why for some users and not all....
View ArticleEncode URL in email_surveyhtml/ email_surveytext template
I customised email survey template(email_surveyhtml/ email_surveytext) to pass custom link instead of default Kayako survey link. And in the URL I am also passing created date and updated date, as...
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Include Login Credentials in Ticket URL
Dear Community. I'm currently reviewing several help desk software to find what I need and I'm having a hard time doing that I'm looking for a cloud service desk that would let me include the login...
View ArticleHosted Kayako and external remail retrieval (sslv3 / poodle)
Hello, I was wondering if it's possible that a hosted Kayako instance could be attempting to make SSLv3 outbound connections for encrypted email retrieval, instead of TLS? We have a customer who has a...
View ArticleMaximum Size exceeded error keeps repeating in the parser log.
Hi, We want to check the parser log in case emails are not being imported because they're too big. (I think we've already made all the settings as large as possible, but some customers somehow send...
View ArticleHow to handle DB errors for external crons ?
Hello All, I have written few scripts for the database synchronization with another interface. I have kept the crons inside /cron folder and i have used basic mysql functions to connect to DB and...
View Articleopen ticket from external webpage?
we have a webpage and I want integrate minimally with kayako. I have ticket id in my site. Is possible send the ticket id to url of kayako and open this ticket directly? for example, open web with this...
View ArticleHello I am getting a strange error code after creating a ticket
can anybody help with this error the ticket still gets created. even with this error Thanks Uncaught Exception Expected response code 250 but got code "550", with message "550 5.7.1 Client does not...
View ArticleLive chat window looses the email, print, sound off and timer from toolbar
Morning We have inserted a new logo onto our helpdesk storefront - which in turn appears on the live chat window with no issues. The chatlanding window happily displays the new logo and the toolbar...
View ArticleAsterisk CallerID Lookup
Hi everybody, At Asterisk/Elastix systems, we have a option for CallerID lookup. We are able to check inbount CallerID from sourses like http and mysql. My qustion is, can we search kayako database for...
View ArticleAdvanced Admin restrictions for staff editing
I've found out how easy is it to restrict an admin group to certain settings. For this particular issue I have (I get a lot of password reset requests because for some reasons our users keep forgetting...
View ArticleError kayako
send of 6 bytes failed with errno=10053 An established connection was aborted by the software in your host machine....
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