Staff inbox number missing / incorrect
We have a staff member who only shows 1 in the 'inbox' on the Home page list of unresolved tickets by owner. However, this person had 25+ assigned to them. User claims they can't see them in the 'My...
View ArticleHello I am getting a strange error code after creating a ticket
can anybody help with this error the ticket still gets created. even with this error Thanks Uncaught Exception Expected response code 250 but got code "550", with message "550 5.7.1 Client does not...
View ArticlePage keeps loading after update
In some cases a ticket doesn't need an answer and can be closed inmediatelly. All though I don't have any problems with Chrome, some co-workers have reported an issue with Firefox and Internet...
View ArticleError on ticket closure issue
Hello all, I have an issue with ticket status change. While creating tickets, replying, changing statuses to various ones, everything seems to be in order. The issue starts when closing a ticket....
View ArticleNo stars on survey - just radio buttons
Hi, I have lost the stars for the survey - only showing radio buttons. Can someone help with getting these readded? Thanks
View ArticleFirst name and last name
I dont see a firstname and lastname for users in the swusers table. I was wondering whether this is stored somewhere other than the tickets->fullname? Any help will be appreciated.
View ArticleNotes not closing on save
We have one user that when he creates a not on a ticket and clicks save the note stays open. Any ideas?
View ArticleWorkflow Criteria: when email domain equal ....@swisscom.ch
Dear Support & Forum Our Situation in Company: - We have serveral customer - We have serveral department - When any customer send email to our kayako, it generate automatically a ticket in our...
View ArticleNotification does not work on Ticket department changed
Dear Support & Forum I try to make kayako send email notification to all staffs in the target department, when a ticket is moved to their department. But, it does not work. Please, have a look in...
View ArticleMust always write note on ticket assignment
Dear Support & Forum I am trying to create a workflow, that will constraint the staffs to write note everytime they assign a ticket to someone else. Is it possible? Thanks
View Articlewho is 100% satisfied with kayako?
Hello everyone on this forum, just want to know who the users kayako completely satisfied? qualifying 1 to 10 Greetings
View ArticleKnowledgebase Hacks?
Hi Everyone, I was recently tasked with organizing the information in our Kayako knowledgebase, and making it easier to navigate. Does anyone have any suggestions for making it easier to use? Or know...
View ArticleCreating an Adminsitrator from MySQL
Hi there, I need some assistance from some one to create or promote a user to an Administrator using the MySQL database Query? We have unfortunately been locked out of its admin panel and need to get...
View ArticleSecurity Risk (WHMCS Integration)
Hello, I have tested the new Kayako integration with 4.60 and WHMCS 5.2.7. I have noticed that if (CUSTOMER A) has e-mail address test@test.com, and (CUSTOMER B) has test@abc.com, then there is no real...
View ArticleUsing MYSQL and Toad to extract custom field data from Resolve 4.01.326
Hi, I am trying to use Toad and MYSQL to extract data from Custom Ticket fields in Kayako Resolve 4.01.326. Before you say it ... yes I know custom fields are included in reporting in newer updates to...
View ArticleOnly handle an influx of so much
Only handle an influx of so much at any one particular time it's a little bit more than one people assume now it's not really necessary eat near Formula T-10 every two or three hours like some...
View ArticleAuto complete on form fields on ticket submission form
Is there a way to enable form field auto complete on the new ticket submission form? At the moment, form field names are randomised and autocomplete forced off if I look at the HTML source of the form....
View Articlehow to display encrypted email on user profile?
I want to show the encrypted email address on user profile like below user email is : sheerazkaleem@gmail.com want to show like that : s***********m@gmail.com show fist & last letter and middle...
View ArticleGoogle Analytics in Site Search Query Parameters
Has anyone had any luck setting up the in sight search offered through Google Analytics? It does not look like the search engine used in the customer portal shows the query parameters in the URL. In...
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