Hi Team,
This is my first visit to Kayako portal. I am here in Kayako on some requirement on TicketSurvey Template.
Requirement: When I close a ticket, I need to take survey from the client on his experience and our service on that ticket. And how we wanted to do this, is by send him a link in an email. When the user clicks on the link(i.e received from email), I need to ask him few questions and when he submit it I need to collect those data points into a CSV file and attach at the bottom of...
Ticket Survey Template Customization
This is my first visit to Kayako portal. I am here in Kayako on some requirement on TicketSurvey Template.
Requirement: When I close a ticket, I need to take survey from the client on his experience and our service on that ticket. And how we wanted to do this, is by send him a link in an email. When the user clicks on the link(i.e received from email), I need to ask him few questions and when he submit it I need to collect those data points into a CSV file and attach at the bottom of...
Ticket Survey Template Customization