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Ticket reverts to unassigned?

Hi All, We have been noticing that sometimes the ticket owner reverts to "Unassigned" and the type to "Issue" after they have been set. It seems like maybe it happens when someone else is looking at...

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Some tickets randomly Auto-Close directly from Open status

Hello, We have an issue in which the status of some tickets get automatically changed from Open to Closed without there being any rule set for this. I think this may be a bug as I've noticed this...

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Removing empty lines in tickets

Hi, Is there a way to remove empty lines in tickets? We have some tickets that have multiple replies, and each time it's adding extra lines to the tickets. So you really have to scroll a lot to see the...

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System changes status of the ticket

Hi, Some times system changes ticket status automatically to answered. i got 2 or 3 tickets per week which closes just 1 minutes after opening the ticket and it audit log it shows system has done this....

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DB Table that shows agents online status

Morning Im looking to query the table that holds agent logged-in information. Does anyone know the name please? Ian

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MYSQL and Excel issue

Right - when i run the report in Kayako using KQL the figures are correct. When i run a pivot chart report in Excel over the MYSQL ODBC link (even after refreshing) the figures are out by about 2 or 3...

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Forwarded emails not picked up by kayako

Curious case. We have a couple of customers that use an older mailbox - the emails in this box get forwarded to the mailbox that Kayako monitors and happily pulls emails from. Strangely enough, emails...

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Purging old data (tickets)

Hello all, Our company is facing an issue with very large kayako db size. Currently we have 200000+ tickets, and it's number growing rapidly, say 1500 per day. I tried to find an advice using email...

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Multiple Brands one desk

Hello, We have many brands (4-6) we currently have many different Kayako installs and want to push them all into one central solution for management, QA, etc. What is the best way to go about this?...

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Email Issue

Hi guys. I'm needing some assistance, as I've been scratching my head at this like crazy. First off, I'm running version 4.68.1. When replying to a ticket in the staff interface, if I include more than...

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Ticket Problem Category

So we are using Kayako for some time now. Latest is Case version. We needed to have ability to organize our tickets into Problem Categories (not departments) so we created custom filed for it. We do...

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Cannot Update Templates - Just getting the "spinner" constantly

Hi, We are using version 4.62.0.4394 of Kayako and trying to modify a default template, when I try to save it I cann't and the spinner keeps on 'spinning' for ever. I will really appreciate if someone...

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stream_set_timeout

Merhabalar Bu tür Hata alıyorum neden olabilir? Warning stream_set_timeout() has been disabled for security reasons (./__swift/thirdparty/SwiftMailer/classes/SwiftMailer/Transport/StreamBuffer.php:278)

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Can anyone offer help on how to iframe just the KB?

Hi, I have modified my header and footer templates to allow iframes with information supplied by Kayako support but can anyone help with what link I would need to use to iframe just the knowledgebase?...

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토토배팅방법((( sOs65,cOm )))스포츠토토분석 사설놀이터

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아시안카지노 ▲❶▼ BEL99。COM ▲❶▼ 아시안카지노

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아시아카지노 ▲❸▼ BEL99。COM ▲❸▼ 아시아카지노

아시아카지노아시아카지노아시아카지노 ▲❸▼ BEL99。COM ▲❸▼ 아시아카지노아시아카지노아시아카지노 ▲❸▼ BEL99。COM ▲❸▼ 아시아카지노아시아카지노아시아카지노 ▲❸▼ BEL99。COM ▲❸▼ 아시아카지노아시아카지노아시아카지노 ▲❸▼ BEL99。COM ▲❸▼ 아시아카지노아시아카지노아시아카지노 ▲❸▼ BEL99。COM ▲❸▼...

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실시간카지노 ▲電▼ BEL99。COM ▲電▼ 실시간카지노

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온라인카지노 ▲杰▼ BEL99。COM ▲杰▼ 온라인카지노

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와와카지노 ▲尺▼ BEL99。COM ▲尺▼ 와와카지노

와와카지노와와카지노와와카지노 ▲尺▼ BEL99。COM ▲尺▼ 와와카지노와와카지노와와카지노 ▲尺▼ BEL99。COM ▲尺▼ 와와카지노와와카지노와와카지노 ▲尺▼ BEL99。COM ▲尺▼ 와와카지노와와카지노와와카지노 ▲尺▼ BEL99。COM ▲尺▼ 와와카지노와와카지노와와카지노 ▲尺▼ BEL99。COM ▲尺▼ 와와카지노와와카지노와와카지노 ▲尺▼ BEL99。COM...

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