We are currently hosting our own Fusion. My question is will Kayakos API to integrate JIRA with Kayako work if you are running the whole Atlassian Suite? And will it work with the hosted cloud version of Atlassian? Here is a screen shot of our settings of JIRA in Kayako. Are we using the correct URL to JIRA since we are using the Atlassian Suite? Here is the error we are getting when trying to create a new JIRA issue in Kayako. Thank you for your help.
View attachment 4288
...
Kayako JIRA integration
Kayako JIRA integration