Customized macros and parameters based on department
Hi, We have one team that are responsible for emailing customers from three different sites. We've created different different departments for each site. (Each with it's own support email address.) So...
View ArticleMaximum Size exceeded error keeps repeating in the parser log.
Hi, We want to check the parser log in case emails are not being imported because they're too big. (I think we've already made all the settings as large as possible, but some customers somehow send...
View ArticleAutoResponse to sender only
Hi, I've noticed that if someone sends an email to us but has other emails in the To or CC field, then the AutoResponse is sent to everyone. This sometimes causes loops if a customer emails multiple...
View ArticleMacro also sets email Subject
Hi again, Is there a way for the Macro to also populate the email Subject? (Not only the text of the email) Thanks!
View ArticleVarnish Cache
Hello all i'm testing Fusion along side my Wordpress install, My issue is that i am running varnish reverse http cache i have installed the trial to test it but cant log in because varnish is stripping...
View ArticleHow To Create Rss
Hello Guys I am Joyti Boss an independent escort in kolkata. I take care of seo work of my website. I would like to know how to create rss of my work press blog which is...
View Articlemessages are incomplete
Hey there ... We have a problem with the mails. some mails that we receive in the ticktetsystem are incomplete. It looks like the person was to fast in sending the mail but sometimes I was able to see...
View ArticleAuto complete on form fields on ticket submission form
Is there a way to enable form field auto complete on the new ticket submission form? At the moment, form field names are randomised and autocomplete forced off if I look at the HTML source of the form....
View ArticleAuto Response from noreply address
Hi, I've tried searching for my answer, but so far I haven't been able to find one. We're migrating one of our customers to Kayako. The set up in the old mail program was that on each created ticket an...
View ArticleTickets parsed and created in which file ?
Hello All, I am not able to find in which file the values of the tickets are set and inserted into db. Could you anyone please help ? Regards Priyanka
View ArticleConstant Server Time Out on Port 25
Hi, Has anyone experienced issues with mail server timing out when sending email/closing cases and the email still sends or the case still closes but the error appears? The mail and web server are on...
View ArticleFull path in KB articles
Hi, Does anyone know how to display full path, so Category > sub category > sub category. I do not care if it will be within the article I just want it visible. But from support I got typical...
View ArticleChanging default New Ticket
Hi, Can someone please advise where I can change the default radio button when a new ticket is created to ' as user' instead of 'send email? Thanks
View ArticleAdding Custom Tab
Hi, I require in the fields where you can see follow up, billing etc I want a tab up there that is 'work done' and once clicked on the tab there is a text field that the staff type in before a ticket...
View ArticleHow to change the path of images and js folder ?
Hello All, I am trying to move ja, css and images of the system to s3 bucket. So i want to change the path from where it called to the new location. Could someone please suggest where the path is...
View ArticleSelect KB Articles From a Certain Category?
Hi - I was given the task of pulling all KB articles within our "Scripting" category (category ID 15). The query I'm running to search the tables is giving me articles that are not in that...
View ArticleServer migration problems.. Admin / Staff pages blank...
We are in the process of migrating our Kayako from an old Linux server to a new Ubuntu server. The old Linux server Kayako is still active and working, this is in a live environment and so needs to...
View ArticleNew Pricing - Laughable!
I saw your post at https://my.kayako.com/News/NewsItem...-how-we-are-offering-kayako-download-licenses regarding the change in annual subscriptions. I went to orders to see if I could still renew my K4...
View ArticleLooking for a Sort of Ticket Dashboard on Main Ticket Portal Home Page
I'm looking to make a Dashboard for how many tickets are open and what Priority they are. I'm also looking to get it to show up on the main Page of the ticket portal. Red Outline on picture Any help...
View ArticleHow can I remove "Department" from my chat box
I am trying to use the chat box on a website and I do not want "Department" to show at all. Can someone tell me how to hide or remove this field from my chat box?
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