Hi Everyone,
I was recently tasked with organizing the information in our Kayako knowledgebase, and making it easier to navigate.
Does anyone have any suggestions for making it easier to use? Or know of any plug-ins / modules?
I've also tried looking in the JIRA but haven't found much in the way of a road map for the knowledgebase. Any word on if/when they plan on adding features?
The biggest feature right now would be to be able to search KB categories separately. I was thinking of...
Knowledgebase Hacks?
I was recently tasked with organizing the information in our Kayako knowledgebase, and making it easier to navigate.
Does anyone have any suggestions for making it easier to use? Or know of any plug-ins / modules?
I've also tried looking in the JIRA but haven't found much in the way of a road map for the knowledgebase. Any word on if/when they plan on adding features?
The biggest feature right now would be to be able to search KB categories separately. I was thinking of...
Knowledgebase Hacks?