Dear Support & Forum
Our Situation in Company:
- We have serveral customer
- We have serveral department
- When any customer send email to our kayako, it generate automatically a ticket in our default department, names "Technical Support".
Issue from my chief:
- When email e.g. comes from customer with specific domain, it doesn't matter from who, let say from ...somebody...@swisscom.ch. The generated ticket should be moved automatically from default department to department_A....
Workflow Criteria: when email domain equal ....@swisscom.ch
Our Situation in Company:
- We have serveral customer
- We have serveral department
- When any customer send email to our kayako, it generate automatically a ticket in our default department, names "Technical Support".
Issue from my chief:
- When email e.g. comes from customer with specific domain, it doesn't matter from who, let say from ...somebody...@swisscom.ch. The generated ticket should be moved automatically from default department to department_A....
Workflow Criteria: when email domain equal ....@swisscom.ch
