Creating Ticket replies/forward/new tickets with HTML/WYSIWYG
Hi, I know a lot of people have been waiting for a HTML/WYSIWYG feature embedded into Kayako without a plugin or additional purchase from another company. Please can anyone from Kayako give us some...
View ArticleSelf hosted Kayako - performance
We keep seeing slow responses for our staff using the system when either trying to open a ticket or when clicking send to send an email to a customer. I am trying to understand exactly why as the...
View Articleinvision power board integration
hello: I have a customer using fusion 4.68.1 who want everything login and registration for members to be integrated. She has an invision Power Board 3.4.6 installation which she has successfully...
View ArticleKayako (500 error - PHP)
Hi, there! I'm getting this error on my server: Deprecated: Function set_magic_quotes_runtime() is deprecated in C:\inetpub\wwwroot\football\swift.php on line 140 Deprecated: Function ereg() is...
View ArticleIt can export a report in Excel format with more than 10 columns?
It can export a report in Excel format with more than 10 columns?
View ArticleCustom Field from Live Chat to Ticket
I want to see if there is a way to integrate the custom fields from live chat staight to a ticket other than the name and email. Is there a way or do i need to custom code something?
View ArticleAfter reply to a ticket get error message
Hi! Today we made an upgrade to 4.71.2 The error is: Class SwiftMailer_CharacterReaderFactory_SimpleCharacterReaderFactory does not exist (-1) in...
View ArticleEdit Posts?
Is there a reason we can't edit posts? I see I can in the new topic I made. But a post I made for the LDAP LoginShare I can't. Is there a reason for that? I want to delete the attachment since a new...
View ArticleCan not create directory in tmp
Today I've made an upgrade to 4.71.2 Yesterday I did it once, but there was an 505 error, so I've decided to delete everything, and create a new clean install. Deleted everything, and upload every file...
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No tickets? I haven't got a new ticket in two days.
Hello! I average 20-30 new tickets a day but now we are no longer getting tickets to the main Customer Service inbox. I sent a test email from Kayako and it was delivered. Any idea what could have...
View ArticleNotice: Undefined Index: unsuscribenewsletter
I'm getting this following error whenever try to edit & update User Profile Notice Undefined index: unsubscribenewsletter (./__swift/apps/base/staff/class.Controller_User.php(1106) : eval()'d...
View ArticleAsterisk CallerID Lookup
Hi everybody, At Asterisk/Elastix systems, we have a option for CallerID lookup. We are able to check inbount CallerID from sourses like http and mysql. My qustion is, can we search kayako database for...
View ArticleUndefined error when creating ticket email failure when sending
Hi All Creating a ticket as a user and clicking send. Noting that I created the new user on the first attempt, then started again with a ticket using the now existing user and both times get this...
View ArticleAPI Response
Hello, I have an issue with the request of tickets through the API. I want to return all the tickets by his last status, to show them in a kind of tickets record. This is a part of the response:...
View ArticleDeleting users from helpdesk
Hello, Is there any way to mass delete users from the helpdesk that have no tickets associated with them? If anyone has a script that does this and wouldnt mind sharing, I would appreciate it.
View Articlewell someone coming out with a gene called
well someone coming out with a gene called name given all the hard work man you done going times a week and I'm gotten some noticeable gangs however my white has not been changing for the past six...
View ArticleHow to make Billing notes required/mandatory
Hello, We use our Kayako helpdesk to produce our billing and client invoices. We want to enforce that there MUST be a note provided for any time entry on the billing tab (we need it later for a...
View ArticleKAYAKO REPORT
Hello, I am trying to create a report that gives me back the online time that agents have been using the live support software. Is there a way i could check which days they haven been online, and for...
View ArticleTickets not updating after PHP version change
Hello, Tickets are not updating after switching from PHP 5.3 to PHP 5.4. Everything else works fine (creating, deleting, etc.). Error in browser's console on UPDATE button click: POST...
View ArticleParser error
Getting a parser error. Seems to only occur with tickets containing .wav attachments. Uncaught Exception Invalid data provided in ./__apps/parser/library/MailParser/class.SWIFT_MailParser.php:69...
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