SMTP - Office 365
I've configured the SMTP options for Office 365 but I'm getting this message when I'm trying to send a reply to one ticket. Our Kayako Fusion version is 4.65 Uncaught Exception...
View ArticleOffice 365 SMTP error
Hello Kayako Community I have been having trouble for the last 2 weeks - and it has only just started. When a user raises a ticket they have been receiving a 405 error. (note as of today it is now the...
View ArticleUsers new ticket form does not work
Our user cannot be able to submit new ticket because, after fill it (url../Tickets/Submit/RenderForm) it go to confirmation, (url.../Tickets/Submit/Confirmation) but noting change in form and the...
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View ArticleDeleting users from helpdesk
Hello, Is there any way to mass delete users from the helpdesk that have no tickets associated with them? If anyone has a script that does this and wouldnt mind sharing, I would appreciate it.
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View ArticleMySQl database slow queries
Hello I notice in MySQL server log there are slow queries, like SELECT tickets.ticketid FROM swtickets AS tickets LEFT JOIN swticketlocks AS ticketlocks ON (tickets.ticketid = ticketlocks.ticketid)...
View ArticleKnowledgebase doesn't work anymore, throws errors
Hi, we have been using kayako on-side for years, never had issues. Today we had a user complain about not being able to access knowledgebase. Further investigation gave us these errors: What can i do...
View ArticleA complete PDF on the New Kayako (Not Classic)
Is there a complete guide on setting up the new Kayako after upgrade. We are having several issues and now that this is our production environment support isn't responding fast enough. I would like to...
View ArticleStaff member who closed ticket changed
Hi all, We are having a strange issue where the user who originally closed the ticket differs from the current ticket owner. Let me explain with 2 or 3 screenshots: Ticket 48969: View attachment 4947...
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View Articlewebsite disapeared
Hi, No one can seem to help with this so im stuck. The site is no longer registering as a http but is trying to look for a https?It says it is being secured over ssl when it shouldnt be - it was fine...
View ArticleDisabling autoreply for usergroup doesn't work
Hello Kayako, We tried to disable the autoreply functionality for a specific usergroup. We confgured the following setting: Admin CP>Users>Manage User Groups>Select the required user...
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