Hi all,
We are having a strange issue where the user who originally closed the ticket differs from the current ticket owner.
Let me explain with 2 or 3 screenshots:
Ticket 48969:
View attachment 4947
As you can see, the person who appears to have closed this ticket is "Rafael Cabacas". But if you click on the Audit Log, the owner ("Propietario del ticket cambiado de: --Sin asignar-- a Alejandra Sanchez").
View attachment 4948
Digging into the DB:
On table swstaff, Rafael...
Staff member who closed ticket changed
We are having a strange issue where the user who originally closed the ticket differs from the current ticket owner.
Let me explain with 2 or 3 screenshots:
Ticket 48969:
View attachment 4947
As you can see, the person who appears to have closed this ticket is "Rafael Cabacas". But if you click on the Audit Log, the owner ("Propietario del ticket cambiado de: --Sin asignar-- a Alejandra Sanchez").
View attachment 4948
Digging into the DB:
On table swstaff, Rafael...
Staff member who closed ticket changed