Upgrade from 4.70.0 to 4.76.1
Hello, We are trying to upgrade our ticket system from 4.70.0 to 4.76.1, however the upgrade file format is different and no longer includes the upload directory for manual upgrading... I'm guessing we...
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View ArticleNo alerts when tickets assigned and unable to send internally
Hi there, I'm having issues for a while with mail being sent out of Kayako not able to send to internal users with the same domain name ie. @domainname.com and also the same with sending into kayako...
View ArticleKayako not working with only TLS 1.1 / 1.2
Hello, We routinely go through PCI and recently the server this was on was flagged for correction. Running Ubuntu. However the site will not work properly with the recommended changes and have to be...
View ArticleNo longer recording data in [swcalls] ?
We've recently found an issue with our Kayako system. We've always run data queries (from SQL Server through to Kayako database) against the [swtickets] table - and are able to run the following...
View ArticleReport on SLA Plan of Resolved Tickets
Is there a way to report on which SLA plan was originally on a Resolved Ticket? Each month I need to report on all my logged tickets, their associated SLA plan and then their response due date and...
View ArticleReport that shows witch tickets are resolved within the SLA plans, and wich...
Hi, I'm having troubles with making an report that shows the tickets of last month or three months witch are resolved conform the SLA plan and witch not, and how long did it take to resolve the ticket...
View ArticleIMAP Parsing not working
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View ArticleKayako not working with only TLS 1.1 / 1.2
Hello, We routinely go through PCI and recently the server this was on was flagged for correction. Running Ubuntu. However the site will not work properly with the recommended changes and have to be...
View ArticleNo longer recording data in [swcalls] ?
We've recently found an issue with our Kayako system. We've always run data queries (from SQL Server through to Kayako database) against the [swtickets] table - and are able to run the following...
View ArticleReport on SLA Plan of Resolved Tickets
Is there a way to report on which SLA plan was originally on a Resolved Ticket? Each month I need to report on all my logged tickets, their associated SLA plan and then their response due date and...
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