System changes status of the ticket
Hi, Some times system changes ticket status automatically to answered. i got 2 or 3 tickets per week which closes just 1 minutes after opening the ticket and it audit log it shows system has done this....
View ArticleDB Table that shows agents online status
Morning Im looking to query the table that holds agent logged-in information. Does anyone know the name please? Ian
View ArticleMYSQL and Excel issue
Right - when i run the report in Kayako using KQL the figures are correct. When i run a pivot chart report in Excel over the MYSQL ODBC link (even after refreshing) the figures are out by about 2 or 3...
View ArticleForwarded emails not picked up by kayako
Curious case. We have a couple of customers that use an older mailbox - the emails in this box get forwarded to the mailbox that Kayako monitors and happily pulls emails from. Strangely enough, emails...
View ArticlePurging old data (tickets)
Hello all, Our company is facing an issue with very large kayako db size. Currently we have 200000+ tickets, and it's number growing rapidly, say 1500 per day. I tried to find an advice using email...
View ArticleMultiple Brands one desk
Hello, We have many brands (4-6) we currently have many different Kayako installs and want to push them all into one central solution for management, QA, etc. What is the best way to go about this?...
View ArticleEmail Issue
Hi guys. I'm needing some assistance, as I've been scratching my head at this like crazy. First off, I'm running version 4.68.1. When replying to a ticket in the staff interface, if I include more than...
View ArticleTicket Problem Category
So we are using Kayako for some time now. Latest is Case version. We needed to have ability to organize our tickets into Problem Categories (not departments) so we created custom filed for it. We do...
View Article안산출장안마 【《OIO-2156-4I95》】 즐거운 안산출장마사지
안산출장안마 【《OIO-2156-4I95》】 즐거운 안산출장마사지 안산출장안마 【《OIO-2156-4I95》】 즐거운 안산출장마사지 안산출장안마 【《OIO-2156-4I95》】 즐거운 안산출장마사지 안산출장안마 【《OIO-2156-4I95》】 즐거운 안산출장마사지 안산출장안마 【《OIO-2156-4I95》】 즐거운 안산출장마사지 안산출장안마...
View ArticleTicket Survey Template Customization
Hi Team, This is my first visit to Kayako portal. I am here in Kayako on some requirement on TicketSurvey Template. Requirement: When I close a ticket, I need to take survey from the client on his...
View ArticleDatabase structure
Hi. I need the database structure. We are trying to do analysis on tickets and have another system for thata so we need to know how the db is built and wich connections there are between tables. We...
View Articleturn off email notification that you are registered at helpdesk??
Hello, Our Live Chat feature went live on our website www.larosas.com today. When a Guest chats with us they receive an email like this: This email is confirmation that you are now registered at our...
View ArticleSWIFT-4510
Hey guys, is it possible to fix the problem Swift-4510 by myself? https://kayako.atlassian.net/browse/SWIFT-4510 I don't want to update the whole server, we have a lot of modifications and...
View ArticleEmails for Reports and LiveChat Fail to Authenticate
I'm having an issue where I know my SMTP settings in Kayako work as I have tickets that are sending mail to customers for new tickets and well as updates. However, when I schedule a report to email to...
View ArticleTemplate Help - autoresponder
Hi I want to simplify my autoresponse but am struggling. When I delete some sections, the autoresponder doesn't work. Here is mine. I want to take out the red Martyn Struebig, Thank you for contacting...
View ArticleHow do I enable Google Analytics?
I tried adding my javascript to both the header and footer template. Neither seems to work. When I view page source after visiting my Kayako page, I can see the javascript loading. However, Google...
View ArticleArchiving DB
Hi Team, My kayako database is huge and I want to perform an archiving of stale data which is not needed currently but might be required for future reference. Also, the huge size is affecting the...
View ArticleHow to track Message routing from DB
* Total number of users routed to create a ticket Total number of users that were routed to create a ticket after waiting for 300s in queue.
View ArticleOptimizing the Database
In the earlier versions of Kayako, there used to be a Repair/Optimize database function. We are currently running 4.67.0 and I didn't see where that function exists anymore. Is a database...
View ArticlemySQL server locks up
So we have a self-hosted Kayako helpdesk. Our database is pretty good size, when dumped it's about 1.5GB. Recently, in the past few days, our helpdesk has started to lockup. By lockup, I mean, it won't...
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