Hello all,
Our company is facing an issue with very large kayako db size. Currently we have 200000+ tickets, and it's number growing rapidly, say 1500 per day. I tried to find an advice using email support, support@kayako.com, though answers were absolutely non-competent.
1. The first suggestion was to remove old closed tickets by hands using staff interface. Wtf, do I have to do the same action 4000 times if I have 50 tickets per page? Even if I increase this value...
Purging old data (tickets)
Our company is facing an issue with very large kayako db size. Currently we have 200000+ tickets, and it's number growing rapidly, say 1500 per day. I tried to find an advice using email support, support@kayako.com, though answers were absolutely non-competent.
1. The first suggestion was to remove old closed tickets by hands using staff interface. Wtf, do I have to do the same action 4000 times if I have 50 tickets per page? Even if I increase this value...
Purging old data (tickets)