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테크노카지노 ▲是▼ BEL99。COM ▲是▼ 테크노카지노

테크노카지노테크노카지노테크노카지노 ▲是▼ BEL99。COM ▲是▼ 테크노카지노테크노카지노테크노카지노 ▲是▼ BEL99。COM ▲是▼ 테크노카지노테크노카지노테크노카지노 ▲是▼ BEL99。COM ▲是▼ 테크노카지노테크노카지노테크노카지노 ▲是▼ BEL99。COM ▲是▼ 테크노카지노테크노카지노테크노카지노 ▲是▼ BEL99。COM ▲是▼...

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Ticket Survey Template Customization

Hi Team, This is my first visit to Kayako portal. I am here in Kayako on some requirement on TicketSurvey Template. Requirement: When I close a ticket, I need to take survey from the client on his...

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How to check Database table names and linked or joint table name

Hi, How to check our tables name, also linking between table names with others. Suppose, we have two table like ("swuserorganizations", "swcustomfield"). Now I figure out the linking table name between...

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Virus/Hijacker in Attachments

A few years ago we started having problems with Kayako where all the Index.php files kept getting re-written to include JS scripts that redirected the User to another site. We managed to prevent the...

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There was a problem retrieving the XML data from server...

Running 3.70.02 Getting a "There was a problem retrieving the XML data from server" error when clicking on the history tab for some of our users but not all. Puzzled why for some users and not all....

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Encode URL in email_surveyhtml/ email_surveytext template

I customised email survey template(email_surveyhtml/ email_surveytext) to pass custom link instead of default Kayako survey link. And in the URL I am also passing created date and updated date, as...

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Include Login Credentials in Ticket URL

Dear Community. I'm currently reviewing several help desk software to find what I need and I'm having a hard time doing that I'm looking for a cloud service desk that would let me include the login...

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Is it possible to change the colors of the ticket based on some external cron?

Hello All, I want to know that is it possible that i could change the color of the ticket based on some external cron value. Please let me know. Best Regards Priyanka

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Hosted Kayako and external remail retrieval (sslv3 / poodle)

Hello, I was wondering if it's possible that a hosted Kayako instance could be attempting to make SSLv3 outbound connections for encrypted email retrieval, instead of TLS? We have a customer who has a...

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Staff inbox number missing / incorrect

We have a staff member who only shows 1 in the 'inbox' on the Home page list of unresolved tickets by owner. However, this person had 25+ assigned to them. User claims they can't see them in the 'My...

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Maximum Size exceeded error keeps repeating in the parser log.

Hi, We want to check the parser log in case emails are not being imported because they're too big. (I think we've already made all the settings as large as possible, but some customers somehow send...

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open ticket from external webpage?

we have a webpage and I want integrate minimally with kayako. I have ticket id in my site. Is possible send the ticket id to url of kayako and open this ticket directly? for example, open web with this...

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How to handle DB errors for external crons ?

Hello All, I have written few scripts for the database synchronization with another interface. I have kept the crons inside /cron folder and i have used basic mysql functions to connect to DB and...

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Live chat window looses the email, print, sound off and timer from toolbar

Morning We have inserted a new logo onto our helpdesk storefront - which in turn appears on the live chat window with no issues. The chatlanding window happily displays the new logo and the toolbar...

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Asterisk CallerID Lookup

Hi everybody, At Asterisk/Elastix systems, we have a option for CallerID lookup. We are able to check inbount CallerID from sourses like http and mysql. My qustion is, can we search kayako database for...

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Advanced Admin restrictions for staff editing

I've found out how easy is it to restrict an admin group to certain settings. For this particular issue I have (I get a lot of password reset requests because for some reasons our users keep forgetting...

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Error kayako

send of 6 bytes failed with errno=10053 An established connection was aborted by the software in your host machine....

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Some tickets randomly Auto-Close directly from Open status

Hello, We have an issue in which the status of some tickets get automatically changed from Open to Closed without there being any rule set for this. I think this may be a bug as I've noticed this...

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Ticket reverts to unassigned?

Hi All, We have been noticing that sometimes the ticket owner reverts to "Unassigned" and the type to "Issue" after they have been set. It seems like maybe it happens when someone else is looking at...

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Removing empty lines in tickets

Hi, Is there a way to remove empty lines in tickets? We have some tickets that have multiple replies, and each time it's adding extra lines to the tickets. So you really have to scroll a lot to see the...

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