Security Advisory hotfix deletes a commonly used function
Hello, In regards to the latest Security Advisory, I have kayako 4.69 and I wish to apply the patch before deploying the full 4.70.2 version but, a function called "ConvertAccented" is deleted from the...
View ArticleIIS App pool results in blank page.
Hi. We have recently made an app pool for our kayako-installation. Before it was in the default app pool. Now, users gets a blank page after a while. If I stop and start the app pool they are able to...
View ArticleConstant Server Time Out on Port 25
Hi, Has anyone experienced issues with mail server timing out when sending email/closing cases and the email still sends or the case still closes but the error appears? The mail and web server are on...
View Articlesyntax error - class.SWIFT_Ticket.php
Hi, I was informed that directory indexing was enabled on my server which enabled users to browse the site directories and view files including the _swift and config files. When looking to disable the...
View Articlechange users Live Chat status
Hello, I am wondering if there is a way to change a users status. For instance, if someone has not changed their status from "away" to "online" is there away for another user (another staff or admin)...
View ArticleHow are staff sessions stored?
We just upgraded from 4.61 to 4.70.2 for the security issue. Prior to the upgrade, we had no issues with staff remaining logged in for days. Since the upgrade, we're finding staff getting logged out...
View ArticleCustomize login client
I'm using Kayako Swift Framework to build a website which support customer to post question. Now, I don't want to use login system of Kayako, I want to use my login API. It will return user_name,...
View ArticleHow to make Billing notes required/mandatory
Hello, We use our Kayako helpdesk to produce our billing and client invoices. We want to enforce that there MUST be a note provided for any time entry on the billing tab (we need it later for a...
View ArticleReport to compute Average Response Time - After Ticket Assigned
Can some body here help me with a report which calculates response time based on "when a ticket is assigned to a staff member" and not when customer creates the ticket?
View ArticleHow I will upload the .xml site map in my website?
Can anybody tell me How I will upload the .xml site map in my website? Hey guy, I want to upload xml site map on my website, can you suggest me.
View ArticleSW_search Index Table
Hi team, I have a very critical issue with my help desk. The swsearchindex table is corrupted and whenever I try to reply on a ticket , it throws an error. Due to this , many other issues have been...
View ArticleKayako not working with only TLS 1.1 / 1.2
Hello, We routinely go through PCI and recently the server this was on was flagged for correction. Running Ubuntu. However the site will not work properly with the recommended changes and have to be...
View ArticleIssue accessing Kayako
I deleted the files in my public_html folder except the actual folder(support) in which kayako is installed. Now I get this message when I try to access the front end: unserialize() [<a...
View ArticleVarnish Cache
Hello all i'm testing Fusion along side my Wordpress install, My issue is that i am running varnish reverse http cache i have installed the trial to test it but cant log in because varnish is stripping...
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Is it possible to block an email for parsing?
Hi team, We have a requirement such that few emails with specific subjects need not be converted into tickets. Is it possible to achieve this ? Thanks in advance
View ArticleTicket Recurrence
Hi guys, I have set many recurrence tickets. But whenever these tickets are created as per the schedule, it gets assigned to the owner (creator of the recurrence tickets). Now, many a times, the owners...
View ArticleRecurrence Tickets every few minutes
Hi, I had created a ticket on June 19 and set the recurrence for every month. Everything was working fine until 31st July. Recurrence ticket got created every 2-3 mins and it resulted to creation of...
View Article온라인바카라 DARK777 ．ＣＯＭ 온라인바카라
온라인바카라 ピ【DARK777 ．ＣＯＭ】ピ 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라 온라인바카라...
View Article실시간카지노 DARK777 ．ＣＯＭ 실시간카지노
실시간카지노 ピ【DARK777 ．ＣＯＭ】ピ 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노 실시간카지노...
View Article모바일토토 DARK777 ．ＣＯＭ 모바일토토
모바일토토 ピ【DARK777 ．ＣＯＭ】ピ 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토 모바일토토...
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