Live-Chat not working after changing language
Hi all, i have one problem.. When clicking on "Live-Chat" at the bottom of website, the popup window for Live-Chat opens. When changing the language in this popup from English to German or Turkish it...
View ArticleSMTP - Office 365
I've configured the SMTP options for Office 365 but I'm getting this message when I'm trying to send a reply to one ticket. Our Kayako Fusion version is 4.65 Uncaught Exception...
View ArticleError: Your PHP was not compiled with IMAP support.
Error: Your PHP was not compiled with IMAP support.
View ArticleTemplates and
Hey there, Im kinda new to Kayako so I have a problem. Currently I am trying to edit email_ticketstaffreplyhtml template but <span> tag seems not working at all. What I did: 1.Edited clientcss by...
View ArticleWhat's the usage of swticketemails table ?
What's the usage of swticketemails table ? I removed an email from it & didn't notice any impact!!
View ArticleSecond email field on ticket form so that customer gets it right
this should be kind of obvious with pattern matching, but we're also hosted -- anyone know what to put in the pattern match to make sure the default and custom email fields match, so that the user...
View ArticleCould i create a mailbox for news ?
Hello All, I want to create a mailbox where if any mail is sent , it will convert it into news. That mailbox should get parsed and create news as it done in tickets. Please let me know if there is any...
View ArticleThis note looks automated and can't delete, why?
This is on multiple tickets only in one department. It also states that this ticket note was created before the actual ticket. The note has a different image than a note you would normally add on a...
View ArticleTaking (backing up) and restoring MySQL dump files
Via SSH / MySQL CLI command interface: Dumping a database into a file: Code: mysqldump -u [I]username [/I]-p[I]password databasename [/I]> dumpfilename.sql The above command will dump the contents...
View Articlemy.kayako.com down?
So is it just me or is did my.kayako.com just go down? View attachment 4037
View ArticleUnable to Edit 'Reply Contents' in Macros
Ticket #: ATK-590-75087 I receive this error message when attempting to edit Reply Contents in a Macro: "Missing fields - One of the required field is empty or contains invalid data; please check your...
View Articlereports_swtickets and swtickets
We do not use the KQL Reporting feature in our Fusion because it performs terribly at trying to sort through our now massive list of tickets. Instead we have used custom SQL queries generated in MySQL...
View ArticleRSS feed links to internal News, I want it to link to the actual News Article
Any Suggestions? Thanks, Nick
View ArticleMulti-Site Critical Server Monitoring and Alerting Tool
Network Monitoring Tool. Basically, I would like some sort of agent package which could be installed on critical servers/appliances at multiple sites, and assocciated with an organization, which can...
View ArticleHooks and Apps for SaaS Kayako
Is it possible to create hooks or apps for the SaaS version of Kayako? I want to update my custom application whenever a ticket is created in Kayako. I could use the REST API to poll Kayako but hooks...
View ArticleAnswering the Ticket just using the mail queue in response.
Good day I would get an aid in question in response kayako tickets, we have the following scenario: We need to define the feedback email the tickets only for the sector registered email withd rawing...
View ArticleKayako SupportSuite v3.70.02 - LiveSupport
Any one know where I can find the Kayako Desktop Program for Kayako SupportSuite v3.70.02 to use the Live Support Feature. Sincerely' Randy
View Articlesite just died...
site just stopped working... error: Fatal error: Code: Fatal error: Class 'SWIFT_Log' not found in /home/domain/public_html/support/__swift/library/Exception/class.SWIFT_Exception.php on line 264 I've...
View ArticleImport data into KB
Does anyone know of an efficient way of importing data into Kayako's knowledgebase from a wiki run on mediawiki that would be easier than copying data over one article at a time?
View ArticleParsing priority from the mail and set it to ticket
Hello All, Please let me know if there is any way to implement the following. I will write the priority in the subject for ex : Subject : Test_ticket;Priority - High; I want to parse the priority and...
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