Hi,
We want to check the parser log in case emails are not being imported because they're too big. (I think we've already made all the settings as large as possible, but some customers somehow send huge files...)
However, since Kayako tried to retrieve the emails every 5 minutes, it creates a new error log each time. So it's very difficult to check for new emails that were blocked.
Any solutions, so that only one error message is generated?
(I guess one option is to set it to delete the...
Maximum Size exceeded error keeps repeating in the parser log.
We want to check the parser log in case emails are not being imported because they're too big. (I think we've already made all the settings as large as possible, but some customers somehow send huge files...)
However, since Kayako tried to retrieve the emails every 5 minutes, it creates a new error log each time. So it's very difficult to check for new emails that were blocked.
Any solutions, so that only one error message is generated?
(I guess one option is to set it to delete the...
Maximum Size exceeded error keeps repeating in the parser log.