Curious case.
We have a couple of customers that use an older mailbox - the emails in this box get forwarded to the mailbox that Kayako monitors and happily pulls emails from.
Strangely enough, emails forwarded into our monitored mailbox from this older box, do NOT get picked up by Kayako.
Not sure if anyone else has come across this.
Option is, I guess, to add this old mailbox to the email queue - if its IMAP it shouldn't present any issues.
Does anyone recall seeing anything like this...
Forwarded emails not picked up by kayako
We have a couple of customers that use an older mailbox - the emails in this box get forwarded to the mailbox that Kayako monitors and happily pulls emails from.
Strangely enough, emails forwarded into our monitored mailbox from this older box, do NOT get picked up by Kayako.
Not sure if anyone else has come across this.
Option is, I guess, to add this old mailbox to the email queue - if its IMAP it shouldn't present any issues.
Does anyone recall seeing anything like this...
Forwarded emails not picked up by kayako