No longer recording data in [swcalls] ?
We've recently found an issue with our Kayako system. We've always run data queries (from SQL Server through to Kayako database) against the [swtickets] table - and are able to run the following...
View ArticleReport on SLA Plan of Resolved Tickets
Is there a way to report on which SLA plan was originally on a Resolved Ticket? Each month I need to report on all my logged tickets, their associated SLA plan and then their response due date and...
View ArticleReport that shows witch tickets are resolved within the SLA plans, and wich...
Hi, I'm having troubles with making an report that shows the tickets of last month or three months witch are resolved conform the SLA plan and witch not, and how long did it take to resolve the ticket...
View ArticleChanging LAN IP address (not domain name or public), will this cause issues?
I need to migrate the Kayako Fusion installation we are using do a different subnet as the one its on is being retired for various reason. Ive seen some thing suggesting licensing issues or other...
View ArticleCreate report where it lists the tickets from users that have a chat today
Please help. I need to create report where it lists the open tickets from users that connected to chat on the same day. I tried it on my end--using the most basic KQL knowledge that I have--but can't...
View ArticleAuto close with last replier option
Hi all, I would like to set the auto close if: 1. Inactivity threshold - 48hours 2. The last replier was staff Where can I find the 'Last replier' option or if there is any other workaround ?
View ArticleTicket count against Folder list in Staff CP
Hi all We are using Kayako 4.69.0 (self-hosted) and have upgraded our php version from 5.5.9 to 5.6 Everything seems OK but for one strange issue. On the Home Page of the Staff Panel there is a list of...
View ArticleDifferent logos for each department?
Hello - I would like to add different logos for each department, as each department corresponds to a specific product, with it's own entity. When a user wants to create a ticket for department A, they...
View ArticleWhat is Markup?
XML is known as markup language, which defines some types of rules that can be easily understood by human or machine to encode XML document. So here, whatever information is added to the XML document,...
View ArticleExporting tickets to CSV or other system
Hi There We have been using Kayako successfully for a while now but with the update to the new version, our heavily customised version will loose its customisations so I need to move to a new tool. We...
View ArticleHow to choose the best SEO Service Providers?
When it comes to search engine optimization, we don't lack companies who provide the SEO Services to improve the website position on search engines such as Google, Bing, Yahoo, etc. But, our concern...
View ArticleRead xml using jquery
To read xml using jquery is easy, you may try to creating any html or aspx page or php page where you can use DOMParser and XMLHttpRequest object and read xml using jquery. I am adding one reference...
View ArticleBuy Passport,Driver License,IELTS,PMP,NEBOSH,PTE,TOEFL Certificate. Buy...
Buy Passport,Driver License,IELTS,PMP,NEBOSH,PTE,TOEFL Certificate. Buy Undetected Counterfeit Money ( genuinedockies201@gmail.com ) Buy high quality Real Passports, Visas, Driver's License ,ID CARDS,...
View ArticleUndefined index: Dear (./__swift/cache/e3c7e590a13393c4eb006096677e3d6e.php:14)
Hi All, I have just started a new position with a company and have been tasked with finding solutions to our Kayako helpdesk. I am new to this system and seek anyone who has an answer to the following....
View ArticleEmail confirmation
Hi, Apologies if this has been asked previously. I've noticed that the confirmation email recieved by our users does not alter according to the else/if rules we have setup in the...
View ArticleError Log
Hi Again, Assuming my screen shot is still legible, can someone tell me what the following errors relate to? I've got 25 pages of them and it only goes back 2 days! View attachment 5013
View Articleredirects 301
hello we have Knowledgebase on https://www.hyyat4host.net/Knowledgebase/List we want to redirects 301 to another place on https://www.hyyat.com/مركز-الشروحات/ is there any idea for the redirects
View Articleketo pure In session with the nutritionist,
very long time, you, a cup of morning java is to aid expand your weight is that you realize won't cannot as a minimum. Four. Take a walk before dinner This would no longer be any easier! Jogging will...
View Articlehow to display the list of submitted ticket in wordpress front end using...
How to display the list of submitted ticket in wordpress front end using kayako wordpress plugin With the shortcode [kayako_helpdesk], I can submit the ticket and its displaying in wordpress admin side...
View ArticleNPS Implementation and examples
Hi All, Apologies if this is the wrong section or place. I am doing a project to add NPS to Kayako and was wondering if anyone could share their experiences and or/examples on how to do so. Many Thanks
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