Hi all
We are using Kayako 4.69.0 (self-hosted) and have upgraded our php version from 5.5.9 to 5.6
Everything seems OK but for one strange issue. On the Home Page of the Staff Panel there is a list of folders on the left hand side that corresponds to the Email queues which used to have a count of unresolved tickets in brackets next to the folder name. Now it has gone (screenshots below of how it was and how it is)
I have checked all the settings in the Admin CP (esp. Ticket Settings) and...
Ticket count against Folder list in Staff CP
We are using Kayako 4.69.0 (self-hosted) and have upgraded our php version from 5.5.9 to 5.6
Everything seems OK but for one strange issue. On the Home Page of the Staff Panel there is a list of folders on the left hand side that corresponds to the Email queues which used to have a count of unresolved tickets in brackets next to the folder name. Now it has gone (screenshots below of how it was and how it is)
I have checked all the settings in the Admin CP (esp. Ticket Settings) and...
Ticket count against Folder list in Staff CP