Hi All,
I have just started a new position with a company and have been tasked with finding solutions to our Kayako helpdesk.
I am new to this system and seek anyone who has an answer to the following.
When we "reply" to a ticket, we get the error "Undefined index: Dear (./__swift/cache/e3c7e590a13393c4eb006096677e3d6e.php:14)"
But when we "Forward", everything seems to work fine.
Ideas/solutions? Screenshot attached.
View attachment 5012
I have just started a new position with a company and have been tasked with finding solutions to our Kayako helpdesk.
I am new to this system and seek anyone who has an answer to the following.
When we "reply" to a ticket, we get the error "Undefined index: Dear (./__swift/cache/e3c7e590a13393c4eb006096677e3d6e.php:14)"
But when we "Forward", everything seems to work fine.
Ideas/solutions? Screenshot attached.
View attachment 5012