We've recently found an issue with our Kayako system.
We've always run data queries (from SQL Server through to Kayako database) against the [swtickets] table - and are able to run the following (simple example):
----------
select top 20 dateadd(S, swtickets.dateline, '1970-01-01') as datelinedatetime, swtickets.*
from kayako...swtickets as swtickets
order by swtickets.ticketid desc
----------
This yields good data - with the latest ticket as seen through Kayako (this morning).
However...
No longer recording data in [swcalls] ?
We've always run data queries (from SQL Server through to Kayako database) against the [swtickets] table - and are able to run the following (simple example):
----------
select top 20 dateadd(S, swtickets.dateline, '1970-01-01') as datelinedatetime, swtickets.*
from kayako...swtickets as swtickets
order by swtickets.ticketid desc
----------
This yields good data - with the latest ticket as seen through Kayako (this morning).
However...
No longer recording data in [swcalls] ?