Hi masters,
We use official python SDK(https://github.com/kayako/python-api-library) to post ticket for users. It works perfectly.
However, when staff try to reply the ticket, it creates error. Nevertheless, the email was sent.
Router: http://hema.helpserve.com/staff/Tickets/Ticket/ReplySubmit/29333/inbox/14/4/-1/0
Undefined index: (./__apps/tickets/models/Ticket/class.SWIFT_TicketPost.php:1514)
What we found, if staff edit the ticket and save without change anything....
How to find error details in the system
We use official python SDK(https://github.com/kayako/python-api-library) to post ticket for users. It works perfectly.
However, when staff try to reply the ticket, it creates error. Nevertheless, the email was sent.
Router: http://hema.helpserve.com/staff/Tickets/Ticket/ReplySubmit/29333/inbox/14/4/-1/0
Undefined index: (./__apps/tickets/models/Ticket/class.SWIFT_TicketPost.php:1514)
What we found, if staff edit the ticket and save without change anything....
How to find error details in the system