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Mail Delivery Failure when sending email to piped email without opening ticket

Hi,

We are using Kayako download version since several years, we are on version (4.61.0.4088).


Two days ago, suddenly we stopped receiving any ticket from our customers when sending emails to our piped email that shall open tickets. And when someone send email, he will receive a mail delivery failure directly as below (full delivery failure content is attached):

Code:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or...
Mail Delivery Failure when sending email to piped email without opening ticket

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