Hi,
I'm having troubles with making an report that shows the tickets of last month or three months witch are resolved conform the SLA plan and witch not, and how long did it take to resolve the ticket conform SLA, or how long the ticket is overdue. The following data is required:
Report that shows witch tickets are resolved within the SLA plans, and wich tickets are still open.
I'm having troubles with making an report that shows the tickets of last month or three months witch are resolved conform the SLA plan and witch not, and how long did it take to resolve the ticket conform SLA, or how long the ticket is overdue. The following data is required:
- Ticket mask ID
- Name of organization
- Subject
- Type
- Priority
- Last activity
- Creation date
- Resolved date
- Is resolved?
- Resolution due conform SLA made or not.
- Time breached
Report that shows witch tickets are resolved within the SLA plans, and wich tickets are still open.