This issue just popped up. We are getting HTML at the end of new ticket notifications - Example below:
Staff (Owner): *Nova IT* (was: - NA -)
USDA
----
Ticket ID: OWC-557-61947
URL: <Removed for security>
Name: <Removed for security>
Email address: <Removed for security>
Creator: User
Department: IT Helpdesk
Staff (Owner): *Nova IT*
Type: Issue
Status: Open
Priority: Normal
SLA: IT HelpDesk SLA
Template group: MIS
Created: 12...
HTML at end of Ticket notification emails.
Staff (Owner): *Nova IT* (was: - NA -)
USDA
----
Ticket ID: OWC-557-61947
URL: <Removed for security>
Name: <Removed for security>
Email address: <Removed for security>
Creator: User
Department: IT Helpdesk
Staff (Owner): *Nova IT*
Type: Issue
Status: Open
Priority: Normal
SLA: IT HelpDesk SLA
Template group: MIS
Created: 12...
HTML at end of Ticket notification emails.