Hi,
Some times system changes ticket status automatically to answered.
i got 2 or 3 tickets per week which closes just 1 minutes after opening the ticket and it audit log it shows system has done this.
Could any one help me in this regard ?
Some times system changes ticket status automatically to answered.
i got 2 or 3 tickets per week which closes just 1 minutes after opening the ticket and it audit log it shows system has done this.
Could any one help me in this regard ?